The program will be renamed from M Life Rewards to MGM Rewards. Guests can score MGM Rewards Points when dining, staying, or playing at its facilities.
Customers could previously earn points by playing at MGM casinos alone, but now they can earn points that can be utilized for free food and drinks, hotel stays, entertainment, and other events.
Slot players can gain Slot Dollars, formerly called PointPlay, at MGM’s casinos.
The five-member levels will stay unchanged: Sapphire, Pearl, Gold, Platinum, and Noir. Members who achieve the Pearl level will receive complimentary tickets to MGM Rewards concerts and will not have their Rewards Points or Slot Dollars expire because of inactivity.
Gold tier members have access to zero resort fees, special events, and experiences. Members of the Platinum tier are eligible for travel credits to Las Vegas, suite upgrades, and 4 p.m. hotel check-outs.
The MGM Rewards app will be upgraded to reflect the new features. The rewards program will be connected with BetMGM, the operator’s sports gambling, and igaming business, allowing customers to earn points when playing games online.
MGM Resorts has worked with Southwest Airlines, Hyatt Hotels, Avis Rental Cars, Celebrity Cruise Lines, and Royal Caribbean to provide guests with more experiences.
MGM Resorts’ VP of loyalty marketing, Anil Mansukhani, said that they have an unrivaled array of amenities and resorts for their visitors from across the world.
As each guest has a unique experience at their locations, MGM Rewards is designed to recognize and reward each member with experiences tailored to their interests, whether dining in a world-class restaurant, watching an exceptional performance, or staying in a luxury suite.
As a direct result of customer input, MGM Rewards now offers more ways to earn, redeem, and special incentives at [more than 20] MGM Resorts properties around the country.